Frequently Asked Questions

Yes, absolutely! Your information is handled by Paddle, which is certified PCI DSS Compliant. All Paddle payments are automatically PCI compliant by default. They invest significant time and money in obtaining this certificate and remaining extremely secure. You can also use Paypal if you prefer. We never view or store any customer’s full credit or debit card details on our platform. 

Please refer to the ReadMe file inside in your download folder. You can also refer to our tutorials.

A download link is available instantly after payment in your account area in addition to being emailed to you. If you didn’t receive an email with your download link, please check your spam folder. 

Our download system is very reliable and secure, but if you do have any issues feel free to contact us and we’ll be happy to help. 

If for any reason you’re missing the download links in your account or did not receive our email, contact us and we’ll get you a download link ASAP!

Lofi Piano and our other Kontakt instruments do not require a serial number for installation. You just need to download the instrument ZIP, extract it and load the NKI file in Kontakt, either by dragging and dropping the file or using the native Kontakt browser. This is referenced in the ‘Installation’ portion of the manual which is also included in our Kontakt instrument downloads.

There are 2 versions of Kontakt available – Kontakt (full version) and Kontakt Player (free).

All our Kontakt libraries and instruments are compatible with the full version of Kontakt which you can purchase from Native Instruments. Kontakt Player can load libraries that are “powered by Kontakt” without any demo restrictions. 3rd party libraries that are not powered by Kontakt will load in demo mode. Demo mode lasts 15 minutes.

If you open our instruments in Kontakt Player, they will open in demo mode. Open the full version of Kontakt to load the instrument without any restrictions. 

We offer a refund policy of 7 days from the date of purchase on a case by case basis. Due to the nature of digital downloads being non-returnable, we are unable to offer a refund if the product has been downloaded. However if something isn’t working for you, contact us here and we’ll work to find a resolution for you. If a refund is processed, your license to use the product is also revoked. 

We are happy to issue a refund or store credit if your product is proven to be defective or not as described or you bought the same product twice. Digital products are not returnable once registered, so please read the product description thoroughly about compatibility, installation, activation or requirements.

Still have a question? Contact us here.