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Summer sale - 50% off select sample packs and Lofi Piano!
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Frequently Asked Questions

Yes, absolutely! Your information is handled by Paddle, which is certified PCI DSS Compliant. All Paddle payments are automatically PCI compliant by default. They invest significant time and money in obtaining this certificate and remaining extremely secure. You can also use Paypal if you prefer. We never view or store any customer’s full credit or debit card details on our platform. 

Please refer to the ReadMe file inside in your download folder. You can also refer to our tutorials.

A download link is available instantly after payment in your account area in addition to being emailed to you. If you didn’t receive an email with your download link, please check your spam folder. 

Our download system is very reliable and secure, but if you do have any issues feel free to contact us and we’ll be happy to help. 

If for any reason you’re missing the download links in your account or did not receive our email, contact us and we’ll get you a download link ASAP!

We offer a refund policy of 7 days from the date of purchase on a case by case basis. Due to the nature of digital downloads being non-returnable, we are unable to offer a refund if the product has been downloaded. However if something isn’t working for you, contact us here and we’ll work to find a resolution for you. If a refund is processed, your license to use the product is also revoked. 

We are happy to issue a refund or store credit if your product is proven to be defective or not as described or you bought the same product twice. Digital products are not returnable once registered, so please read the product description thoroughly about compatibility, installation, activation or requirements.

Still have a question? Contact us here.